Thing 7 communication tools

Email is the basis of how I communicate with other staff in the district and building.  I almost automatically go to to email first, before voicemail.  Email definitely favors those who prefer writing to talking, which is me.  Online reference or reading guidance using text messaging could work; right now though it's very limited in our situation by lack of proper software, hardware and support.  In this, the institution lacks behind the users (students).